Questions & Answers

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    CONTACT INFORMATION

    5300 Carriageway Dr.
    Rolling Meadows
    IL 60008

    +1 (224) 605-5279

    kuts-llc.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    • What payment methods do you accept? We accept credit/debit cards, PayPal, and other secure payment options.

    • Is it safe to shop on your website? Yes, our website uses SSL encryption to ensure the safety of your personal and payment information.

    • How do I place an order? Simply browse our website, add the desired products to your cart, and follow the checkout process.

    • Can I change or cancel my order after it’s been placed? Orders can only be changed or canceled within 24 hours of placement. Please contact our customer service team as soon as possible.

    • Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location.

    • How can I track my order? Once your order has shipped, you will receive a tracking number via email to monitor its status.

    • What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving the order for assistance.

    • Can I return an item? Yes, we offer a return policy. You can return items within 30 days of receipt. Please ensure the item is unused and in its original packaging.

    • How do I return an item? To return an item, please contact our customer service team for instructions and a return authorization number.

    • Do I have to pay for return shipping? Return shipping fees are the responsibility of the customer, unless the item is defective or we made an error.

    • What happens if my order is lost in transit? If your order is lost, please contact our customer service team. We will investigate the issue and offer a solution, such as a replacement or refund.

    • Do you offer gift cards? Yes, we offer digital gift cards in various denominations. You can purchase them on our website.

    • Can I use multiple discount codes on a single order? No, only one discount code can be applied per order.

    • How can I update my account information? You can update your account information by logging into your account and making the necessary changes under "Account Settings."

    • Do you have a loyalty program? Yes, we offer a loyalty program where you can earn points with every purchase. Points can be redeemed for discounts on future orders.

    • Can I save items to my wish list? Yes, you can save items to your wish list by clicking the heart icon next to the product.

    • How do I know if an item is in stock? Product availability is listed on the product page. If an item is out of stock, you can sign up to be notified when it’s back in stock.

    • How do I contact customer service? You can contact our customer service team by email, phone, or live chat available on our website.

    • What should I do if I forgot my password? If you forgot your password, click the “Forgot Password” link on the login page and follow the instructions to reset it.

    • How can I apply for a wholesale account? If you’re interested in purchasing wholesale, please contact us through the wholesale inquiry form on our website, and we will get back to you with more details.